1. Cryptocurrency Finality
ClaudeKeys operates exclusively with digital cryptocurrency payments (USDT, BTC, ETH, SOL, LTC). Unlike traditional credit card payment rails, transactions submitted to decentralized networks cannot be recalled, stopped, or subjected to third-party chargebacks.
By purchasing service plans or token credits on ClaudeKeys, you acknowledge and agree that confirmed cryptocurrency transfers constitute an irrevocable settlement.
2. Used Tokens & Consumed API Credits
Strict Non-Refundability of Delivered Inference: Once an API request is successfully processed and model tokens have been generated and delivered to your application, the cost deducted for those tokens is strictly non-refundable under all circumstances.
Because ClaudeKeys incurs real-time compute and licensing costs from upstream GPU clusters and model providers during inference execution, delivered compute cannot be returned or refunded.
3. Unspent Credit Balances
If you have purchased prepaid pay-as-you-go credits and wish to close your account, unspent credits may be refunded to a verified cryptocurrency wallet subject to the following criteria:
- Minimum Refundable Balance: Due to blockchain transaction fees, your unspent balance must be at least \$25.00 USD equivalent.
- Blockchain Network Fee Deduction: Outbound miner/gas transaction fees required to send the crypto refund will be deducted directly from your refund amount.
- Administrative Processing: A 5% administrative and accounting fee applies to cover wallet rebalancing and compliance checks.
- Refund Currency: Refunds are paid out in USDT (TRC-20 or BEP-20) or the original cryptocurrency deposited, calculated at the spot exchange rate at the time of payout.
- Promotional Credits: Free introductory credits, promotional codes, or referral bonuses carry no cash value and cannot be refunded.
4. Subscription Plan Cancellations
Developers who subscribe to monthly or annual subscription plans (Starter, Pro, Business, Unlimited) can cancel their subscriptions at any time directly through the developer dashboard:
- Cancellation Effect: When you cancel a subscription, your plan remains fully active until the conclusion of your current prepaid billing cycle (e.g. the end of your 30-day or 365-day term).
- No Prorated Partial Refunds: We do not issue partial or prorated cash/crypto refunds for unused days within an active monthly billing period.
- Non-Renewing by Default: Since payments are made in cryptocurrency, your subscription will simply expire at the end of the term unless you choose to renew it or maintain an adequate prepaid crypto balance in your account.
5. Overpayments, Underpayments & Incorrect Networks
5.1 Underpayments
If you broadcast a transaction with an amount lower than the generated invoice total, your account will be automatically credited with the exact pro-rated USD value of the cryptocurrency received once confirmed by the blockchain.
5.2 Overpayments
If you send an amount greater than the generated invoice total, the surplus amount will automatically be credited to your account's unspent pay-as-you-go credit balance.
5.3 Unsupported Tokens or Wrong Networks
Warning: If you transmit unsupported tokens, or send tokens across the wrong blockchain network (for example, sending ERC-20 tokens to a TRC-20 address, or sending funds without a required memo/tag), those digital assets are permanently lost on the blockchain. ClaudeKeys has no ability to recover or refund tokens sent to incompatible network addresses.
6. Platform Outages & Error Adjustments
In the rare event of an internal ClaudeKeys proxy infrastructure failure resulting in an HTTP 500 error where tokens were deducted from your balance without returning a valid model completion, our automated reconciliation engine will restore the deducted credits to your balance within 15 minutes.
If you observe a balance discrepancy that was not corrected automatically, please notify our support engineering team within 7 days with your request timestamp and API key prefix for manual balance restoration.
7. How to Submit a Refund Request
To request a refund for an unspent credit balance, follow these steps:
- 1. Log in to your Developer Dashboard;
- 2. Navigate to Billing & Settings → Request Account Settlement;
- 3. Provide your preferred payout cryptocurrency address (USDT TRC-20, USDT BEP-20, or Solana);
- 4. Verify your identity by confirming the email address associated with your account;
- 5. Approved requests are processed and broadcast to the blockchain within 48 to 72 business hours.